Frequently Asked
Questions

Get instant answers to the most common questions.

Learn how to access the health portal, create an account and reset your password.

Find an in-network provider, get a paper provider directory and learn how to add a provider to our network.

Find an in-network pharmacy, download formularies and learn how to enroll in pharmacy programs.

Learn where to get your summary of benefits, add or delete dependents, get prior authorization, access the Member Advocate Service and more.

Know where to go for claims information, check your claim status, how to submit out-of-network claims, initiate an appeal and more.

Learn about your privacy and information rights, rights under ERISA law and your rights/protections against surprise medical bills.

Contact our Member Services team at 800.223.4590, use our bilingual SMS Text Messaging Service or send an email.