Kay Bertone, Senior Director of Claims Operations
Kay Bertone serves as the Senior Director of Claims Operations for United Agricultural Benefit Trust.
Kay has over 15 years of significant claims and operations experience in the healthcare space. She is a results-oriented, member-focused, experienced leader, who is adept at directing and implementing corporate strategic initiatives, and motivating, managing, and building teams.
Kay is responsible for oversight of day-to-day claims operations including vendor management, claims processing, appeals management and benefits policy and product configuration. She works closely with other departments to improve the performance and efficiencies of claims operations.
Most recently she worked at 90 Degree Benefits/Caprock Health Group as their Sr. Vice President /COO and was responsible for the direct oversight of all operational divisions and departments including Group Health Operations, Training, Audit, Group Health Implementation, Member Advocate Services, Claims Operations, Cost Containment, and Clinical Services Management.
Her educational background includes a Bachelors of Business Management from the University of Texas at San Antonio and an MBA from Webster University at San Antonio.