Find a Provider FAQs

Yes, UnitedAg health plan members can utilize an online tool provided by Blue Shield of California to get estimates on the total cost and out-of-pocket expenses for common in-network medical treatments and services.

Members can compare more than 1600 medical treatments and services instantly. The Treatment Cost Estimator helps members make informed treatment decisions by providing cost information that lets them:

Compare costs received in different settings
Compare costs from various providers and facilities
Plan for high-cost services

Treatment estimator tool flyer | Create an account at blueshieldca.com

*Estimator tool is available to UnitedAg Plan members with a registered account at blueshieldca.com.

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HOW CAN I FIND AN IN-NETWORK PROVIDER?

Visit our Network Partner webpage or click on the links below to find a provider nearest you.

UnitedAg Health & Wellness Clinics (Six locations in California)
Blue Shield of California (California)
Blue Shield National Coverage Network (Outside of California)
SAIN Medical (Outside of the US) Mexico Network
Costco Health Solutions (Nationwide Pharmacy)
Teladoc Health (Telemedicine)
Spring Health (Mental Health)
MyStrength (Mental Health)
VSP (Vision)
First Dental Health (Dental)

If you need assistance finding a provider, contact our Member Services team at 800.223.4590.

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WHERE CAN I OBTAIN MORE INFORMATION ABOUT THE BLUE SHIELD NETWORK?

We have answers! Below are dedicated resources that you can download and communicate with your employees.

Informational Flyers

Find an In-Network Doctor

Within California Outside of California

When using the outside of California provider network link, enter the code UBT in the "Find your plan
by prefix" window after selecting your location.

Need Assistance?

If you need assistance or have more questions, contact our Member Services team at 800.223.4590 or email memberservices@unitedag.org.

You can also send our Member Services Team a text message with your questions (available during regular business hours):

English: 949.594.0788
Spanish: 949.524.4877

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WHAT IS THE DIFFERENCE BETWEEN BLUE SHIELD OF CALIFORNIA AND BLUE SHIELD NATIONAL COVERAGE NETWORK?

Blue shield of California is your medical provider network within California. Blue Shield National Coverage Network is your medical provider network outside of California. Both networks provide you access to covered services, including primary, urgent and emergency care.

Find an In-Network Doctor

Within California Outside of California

When using the outside of California provider network link, enter the code UBT in the "Find your plan
by prefix" window after selecting your location.

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WHERE CAN I GET MORE INFORMATION ABOUT THE MEXICO MEDICAL NETWORK?

Please download the SAIN Medical brochure in English or Spanish for more information about available services and the in-network provider listing.

SAIN Brochures

Need Assistance?

If you need assistance or have more questions, contact our Member Services team at 800.223.4590 or email memberservices@unitedag.org.

You can send our Member Services Team a text message with your questions (available during regular business hours):

English: 949.594.0788
Spanish: 949.524.4877

Additionally, you can contact our Mexico Network Coordinator at 653.536.7800, email info@sainmedical.com or visit sainmedical.com.

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HOW DO I ACCESS SPRING HEALTH AND HOW DOES IT WORK?

Spring Health is a confidential mental wellness benefit for you and your covered dependents*. Spring Health provides you with therapy, in-app exercises, and more. Learn more about Spring Health by watching their introduction video.

Members can access Spring Health by visiting their dedicated portal.

Spring Health Portal

How it Works

As of February 1st, United Agricultural Benefit Trust plan participants can access (10) visits annually with zero cost share. After the first ten (10) visits have been utilized, plan copays, coinsurance and deductibles will apply. Please note, medical necessity applies to ALL visits.

Spring Health will be available to HSA plan members. However, in accordance to plan guidelines, HSA plan participants must pay the visit fees until the plan deductible has been met. After the deductible is met, applicable plan cost-sharing will apply until the maximum out-of-pocket cost is met.

Additional exclusions may apply, please refer to your plan benefits for more information. United Agricultural Benefit Trust offers Spring Health therapy at an in-network rate to participants enrolled in (UABT).

Informational Flyer English FAQ's Spanish FAQ's

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CAN I OBTAIN A PAPER OR PDF PROVIDER DIRECTORY?

Contact our Member Services team at 800.223.4590 or email memberservices@unitedag.org.

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WHAT IF MY CURRENT PROVIDER IS OUT-OF-NETWORK?

Ask your health provider to contact our Member Services team at 800.223.4590. One of our Member Service Representatives will help your health provider connect with the appropriate network management office.

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WHAT TELEHEALTH SERVICES ARE AVAILABLE?

Several telehealth services are available to members from our network partners, Teladoc Health and Spring Health. See Teladoc Health & Spring Health flyers for details:

Teladoc Health

General medicine - English & Spanish
Tip Sheet - English & Spanish
Back & neck care - English
Nutrition - English
Dermatology - English
Mental health (MyStrength) - English & Spanish | Slide Deck | Introduction Video
Diabetes management (Livongo) - English & Spanish

*Teladoc General medicine services are available to HSA plan members for $55 per consult. A $0 consult fee applies to HSA plan members after deductible is met. Back and neck, nutrition, dermatology, mental health and diabetes management services are not available to HSA plan members. To qualify for the diabetes management program, you must be diagnosed as diabetic or prediabetic by a licensed health provider.

Spring Health

Spring Health Flyer (Mental Health) - English & Spanish
Spring Health FAQ's - English

**Spring Health: United Agricultural Benefit Trust (UABT) plan participants can access (10) visits annually with zero cost share. After the first ten (10) visits have been utilized, plan copays, coinsurance and deductibles will apply. Please note, medical necessity applies to ALL visits.

Spring Health is available to HSA plan members. However, in accordance with plan guidelines, HSA plan participants must pay the visit fees until the plan deductible has been met. After the deductible is met, applicable plan cost-sharing will apply until the maximum out-of-pocket cost is met.

Additional exclusions may apply, please refer to your plan benefits for more information. UABT offers Spring Health therapy at an in-network rate to enrolled participants.

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DOES MY PLAN OFFER DIABETES MANAGEMENT SERVICES?

Yes. Members have access to the Livongo diabetes management program (available through Teledoc Health). Get unlimited strips, a smart meter, personalized tips and expert coaching—all paid for by your UnitedAg health plan. Download the flyer below or visit livongo.com/diabetes.

Livongo Diabetes Management - English & Spanish

*To qualify for this program, you must be diagnosed as diabetic or prediabetic by a licensed health provider. Diabetes management services are not available to HSA plan members.

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DOES MY PLAN OFFER COVID-19 RESOURCES?

Yes. UnitedAg provides your workforce with information about COVID-19 testing, vaccine availability and important legislation affecting public and workplace safety.

Visit our COVID-19 webpage for resources and information.

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