Find a Provider FAQs
How do I find an in-network provider?
I have questions about the Blue Shield Network.
How can I get a paper or PDF provider directory?
What if my current doctor is out-of-network?
What telehealth services are available?
Do I have access to diabetes management services?
HOW CAN I FIND AN IN-NETWORK PROVIDER?
Visit our Network Partner webpage or click on the links below to find a provider nearest you.
- UnitedAg Health & Wellness Clinics (Six locations in California)
- Blue Shield of California (California)
- Blue Shield National Coverage Network (Out of state)
- SAIN Medical (Mexico)
- Costco Health Solutions (Nationwide Pharmacy)
- Teladoc Health (Telemedicine)
- MyStrength (Mental Health)
- VSP (Vision)
- First Dental Health (Dental)
If you need assistance finding a provider, contact our Member Services team at 800.223.4590.
I HAVE QUESTIONS ABOUT THE BLUE SHIELD NATIONAL NETWORK.
We have answers! Below are dedicated resources that you can download and communicate with your employees.
Find an In-Network Doctor
Within California Outside of California
When using the outside of California provider network link, enter the code UBT in the "Find your plan
by prefix" window after selecting your location.
If you need assistance or have more questions, contact our Member Services team at 800.223.4590 or email email@example.com.
You can also send our Member Services Team a text message with your questions (available during regular business hours):
- English: 949.594.0788
- Spanish: 949.524.4877
HOW DO I GET A PAPER OR PDF PROVIDER DIRECTORY?
Contact our Member Services team at 800.223.4590 or email firstname.lastname@example.org.
WHAT IF MY CURRENT PROVIDER IS OUT-OF-NETWORK?
Ask your health provider to contact our Member Services team at 800.223.4590. One of our Member Service Representatives will help your health provider connect with the appropriate network management office.
WHAT TELEHEALTH SERVICES ARE AVAILABLE?
Several telehealth services are available to members from our network partner, Teladoc Health, including general medicine*, nutrition, back and neck care, dermatology, mental healthcare, and diabetes management. See Teladoc Health flyers for details:
- General medicine - English & Spanish
- Tip Sheet - English & Spanish
- Back & neck care - English
- Nutrition - English
- Dermatology - English
- Mental health (MyStrength) - English | Spanish
- Diabetes management (Livongo) - English | Spanish
*General medicine services are available to HSA plan members for $55 per consult. A $0 consult fee applies to HSA plan members after deductible is met. Back and neck, nutrition, dermatology, mental health and diabetes management services are not available to HSA plan members. To qualify for the diabetes management program, you must be diagnosed as diabetic or prediabetic by a licensed health provider.
DO I HAVE ACCESS TO DIABETES MANAGEMENT SERVICES?
Yes. Members have access to the Livongo diabetes management program (available through Teledoc Health). Get unlimited strips, a smart meter, personalized tips and expert coaching—all paid for by your UnitedAg health plan. Download the flyer below or visit livongo.com/diabetes.
Livongo Diabetes Management - English | Spanish
*To qualify for this program, you must be diagnosed as diabetic or prediabetic by a licensed health provider. Diabetes management services are not available to HSA plan members.
DO YOU HAVE COVID-19 RESOURCES?
Yes. UnitedAg provides your workforce with information about COVID-19 testing, vaccine availability and important legislation affecting public and workplace safety.
Visit our COVID-19 webpage for resources and information.