Find a Provider FAQs

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TOPICS

Is there a guide to help me access my health benefits?

Can I get an estimate on medical treatments & services?

How can I find an in-network provider?

Where can I obtain more information about the Blue Shield Network?

What is the difference between Blue Shield of California and Blue Shield National Coverage Network?

Where can I get more information about the Mexico Medical Network?

Can I obtain a paper or PDF provider directory?

What if my current provider is out-of-network?

What telehealth services are available?

Does my plan offer diabetes management services?

Does my plan offer COVID-19 resources?

IS THERE A GUIDE TO HELP ME ACCESS MY HEALTH BENEFITS?

Yes, download the quick guide below. It shows you how to find a contracted in-network provider online.

Download: Quick Guide to Accessing Your Benefits in California (Bilingual)

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CAN I GET AN ESTIMATE ON MEDICAL TREATMENTS & SERVICES?

Yes, UnitedAg health plan members can utilize an online tool provided by Blue Shield of California to get estimates on the total cost and out-of-pocket expenses for common in-network medical treatments and services.

Members can compare more than 1600 medical treatments and services instantly. The Treatment Cost Estimator helps members make informed treatment decisions by providing cost information that lets them:

  • Compare costs received in different settings
  • Compare costs from various providers and facilities
  • Plan for high-cost services

Treatment estimator tool flyer | Create an account at blueshieldca.com

*Estimator tool is available to UnitedAg Plan members with a registered account at blueshieldca.com.

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HOW CAN I FIND AN IN-NETWORK PROVIDER?

Visit our Network Partner webpage or click on the links below to find a provider nearest you.

If you need assistance finding a provider, contact our Member Services team at 800.223.4590.

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WHERE CAN I OBTAIN MORE INFORMATION ABOUT THE BLUE SHIELD NETWORK?

We have answers! Below are dedicated resources that you can download and communicate with your employees.

Informational Flyers

Find an In-Network Doctor

Within California Outside of California

When using the outside of California provider network link, enter the code UBT in the "Find your plan
by prefix" window after selecting your location.

Need Assistance?

If you need assistance or have more questions, contact our Member Services team at 800.223.4590 or email memberservices@unitedag.org.

You can also send our Member Services Team a text message with your questions (available during regular business hours):

  • English: 949.594.0788
  • Spanish: 949.524.4877

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WHAT IS THE DIFFERENCE BETWEEN BLUE SHIELD OF CALIFORNIA AND BLUE SHIELD NATIONAL COVERAGE NETWORK?

Blue shield of California is your medical provider network within California. Blue Shield National Coverage Network is your medical provider network outside of California. Both networks provide you access to covered services, including primary, urgent and emergency care.

Find an In-Network Doctor

Within California Outside of California

When using the outside of California provider network link, enter the code UBT in the "Find your plan
by prefix" window after selecting your location.

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WHERE CAN I GET MORE INFORMATION ABOUT THE MEXICO MEDICAL NETWORK?

Please download the SAIN Medical brochure in English or Spanish for more information about available services and the in-network provider listing.

SAIN Brochures

Need Assistance?

If you need assistance or have more questions, contact our Member Services team at 800.223.4590 or email memberservices@unitedag.org.

You can send our Member Services Team a text message with your questions (available during regular business hours):

  • English: 949.594.0788
  • Spanish: 949.524.4877

Additionally, you can contact our Mexico Network Coordinator at 653.536.7800, email info@sainmedical.com or visit sainmedical.com.

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CAN I OBTAIN A PAPER OR PDF PROVIDER DIRECTORY?

Contact our Member Services team at 800.223.4590 or email memberservices@unitedag.org.

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WHAT IF MY CURRENT PROVIDER IS OUT-OF-NETWORK?

Ask your health provider to contact our Member Services team at 800.223.4590. One of our Member Service Representatives will help your health provider connect with the appropriate network management office.

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WHAT TELEHEALTH SERVICES ARE AVAILABLE?

Several telehealth services are available to members from our network partner, Teladoc Health, including general medicine*, nutrition, back and neck care, dermatology, mental healthcare, and diabetes management. See Teladoc Health flyers for details:

*General medicine services are available to HSA plan members for $55 per consult. A $0 consult fee applies to HSA plan members after deductible is met. Back and neck, nutrition, dermatology, mental health and diabetes management services are not available to HSA plan members. To qualify for the diabetes management program, you must be diagnosed as diabetic or prediabetic by a licensed health provider.

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DOES MY PLAN OFFER DIABETES MANAGEMENT SERVICES?

Yes. Members have access to the Livongo diabetes management program (available through Teledoc Health). Get unlimited strips, a smart meter, personalized tips and expert coaching—all paid for by your UnitedAg health plan. Download the flyer below or visit livongo.com/diabetes.

Livongo Diabetes Management - English & Spanish

*To qualify for this program, you must be diagnosed as diabetic or prediabetic by a licensed health provider. Diabetes management services are not available to HSA plan members.

DOES MY PLAN OFFER COVID-19 RESOURCES?

Yes. UnitedAg provides your workforce with information about COVID-19 testing, vaccine availability and important legislation affecting public and workplace safety.

Visit our COVID-19 webpage for resources and information.

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