UnitedAg is Here to Help Members Affected by the CA Fires

In response to the California Wildfires, UnitedAg along with its vendor partners, want you to know we are here to help and provide support. UnitedAg extends its heartfelt thoughts and prayers to all of you, we will do our best in keeping our communication lines open to assist with any concerns. For assistance, please contact our member services team at: 800-223-4590.

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Teladoc is offering support to the areas affected by the California fires. Effective immediately, Teladoc has implemented an action plan for all members impacted by the wildfires in California, offering access to general medical care at no cost to residents of the evacuation zones. The dedicated hotline and website: 855.225.5032 or www.teladoc.com/cafires/

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Members in need of immediate assistance should contact UnitedAg Member Services Department at: 800.223.4590. We are working with our PPO partner, Blue Shield of California to assure members in care and disease management programs in mandatory evacuation areas continuity of care. If you need assistance with your continuing care, contact UnitedAg Member Services Department at: 800.223.4590. If a member may have lost or misplaced their identification card, they can contact our Member Services Department for a new card. Additionally, there are a few medical facilities that have been evacuated. Blue Shield of California is working with our providers to ensure continuity of care.

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OptumRx is committed to providing UnitedAg members priority access to their prescription needs. In response to the wildfires in California, OptumRx is monitoring the impact and is offering the below procedures for UnitedAg members located in the affected areas.

These measures include:

  • Members may choose to proactively pick up their Refill Sooner. Please contact your member services team if you wish to do so.
  • OptumRx is sending a general memo to network pharmacies for members impacted by the wildfires.

We are continuing to process home delivery orders for distribution, although the carrier may hold the order until the impacted Zip Codes clear. We will continue to monitor the situation and will follow up with updates. For assistance, please call OptumRx directly at 800.207.2568.

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California USDA’s Farm Service Agency (FSA) offers disaster assistance and low-interest loan programs to assist producers in their recovery efforts following wildfires or other qualifying natural disasters. Producers can visit https://www.farmers.gov/recover for more information.

How do I read my UnitedAg Explanation of Benefits (EOB)?

Check out the new Explanation of Benefits (EOB) Form

Take a look at the new Health ID Card!

SBC Glossary of Health Coverage and Medical Terms

This glossary has many commonly used terms, but isn’t a full list. These glossary terms and definitions are intended to be educational and may be different from the terms and definitions in your plan.

SBC Uniform Glossary of Coverage and Medical Terms

How do I know if my RX is a formulary or name brand drug? To verify, please review the latest preferred drug list.

UnitedAg Health & Wellness Centers

Health & Wellness Centers - List of Services & Locations

Health & Wellness Centers Brochure

What is Teladoc?

Teladoc is UnitedAg's telehealth and leading provider of medical consults in the United States, giving you 24/7/365 access to quality medical care through phone and video consults.

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How do I access my Telehealth provider?

Step 1: Request a consult from work or home.
Step 2: A doctor calls you back in 16 min, on average.
Step 3: Get the care you need at a price you can afford!

Learn more about Teladoc by visiting: Teladoc.com

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Teladoc's New Behavioral Health Benefits

UnitedAg is offering additional telemedicine benefits at no additional cost! They include: Tobacco Cessation, Dermatology and Behavioral Health (does not apply to HSA plans).

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Member Ambassador Program

Through this program, you will drive change to your health benefits by building a network and relationships with other member companies in agriculture. Tell us what matters to you and be the catalyst for change! Click on the links below for the informational flyer and application.

Program Flyer | Program Application

Member Advocate Service

The Member Advocate Service is designed to work directly with our members to help resolve a wide range of healthcare and insurance related issues. Advocates serve as a liaison with healthcare providers, network partners and health related community services. They stay involved until all issues are completely resolved and are also available to address any follow up needs.

Program Flyer

How can I access the Mexico Panel Provider Network?

Step 1: Once an employee and their dependent(s) have received coverage under UABT, they will then be able to access SAIN Medical Services.

Step 2: Employees will need to present a valid photo ID to the primary care doctor for coverage verification. If an employee does not have a photo ID available, they can request an ID at SAIN headquarters.

(Please note, all patients will be seen by a primary care physician before being referred to any specialist.)

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How can I access the Mexico Dental Provider Network?

If you are a UnitedAg plan participant who's medical plan includes mexico panel benefits, please view the dental provider listing for a list of contracted dentists.

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How do I request pre-authorization for surgery?

To verify coverage in Mexico or need assistance in making appointments or scheduling a patient transfer, simply contact our Corona office at (800) 582-9766 or our Mexico Network Coordinator Oscar Garcia, at (760) 222-3809 or via E-mail: ogarcia.mex@unitedag.org. or visit: http://www.sainmedical.com

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Which Preventive Care Services are Covered?

UnitedAg encourages you to get preventive care services. These services include: screenings, immunizations and other services to detect conditions in advance and keep you healthier in the long run. Many of our plans cover preventive services at 100% when received from an in-network provider. Please check your plan document before scheduling a visit.

Full List of Covered Preventive Care Services