In efforts to better communicate and engage with our members, we recently launched a multi-level engagement campaign. The engagement campaign occurred via text message (SMS) and email.
Sample Text Messages:
Hi [member first name], this is Sonia from UnitedAg, your health benefits provider. I'll text you important reminders and info to help manage your health. You can also text me questions! Msg&data rates may apply. Reply W for wrong number or STOP to end txts. Para msjs en espanol, repsonda E. -
UnitedAg: We recently partnered with Spring Health, a healthcare company offering FREE mental health services to our members! To learn more about their FREE services please click here: https://bit.ly/2DoFd6s 1. To register click here: https://bit.ly/30aevHU 2. Any info you submit will remain confidential. Reply A= Already registered.
Text and email communications are now more important than ever when in-person interactions are limited. This will allow us to deliver the level of service our members deserve. If you choose to opt-out of these communications, you will not receive important engagement campaigns informing you about your health benefits.
If you have any questions, please contact our Communications team at 949.471.3206 or email firstname.lastname@example.org.
Does UnitedAg offer a mental health care benefit? How do I access it?
Yes. Spring Health offers high-touch, comprehensive and multilingual behavioral health services to our membership at zero cost to our employers and plan participants. Connect with Spring Health or download the flyer below.
Step 2: Verify Information: If the member does not have an email on file with UnitedAg, it will automatically trigger the following message:
We Couldn’t find you.
It could be that they have not received your information just yet. If you believe you should have access to Spring Health, please follow one of the following options to activate your benefits.
- First Name
- Last Name
- The email address Spring Health should have on file (Personal Email) (Note: This may be your organization provided email. Once you are registered, you will have the immediate opportunity to update your profile with any personal email. If you are a dependent, provide your preferred contact email.)
- The name of the Company or Organization through which you are accessing Spring Health (UnitedAg) *applies for all members
- Home City
- Home State
- Preferred contact phone number
Additionally, if your organization has provided a Registration Code, please call Spring Health at 240.558.5796 and choose Option 1 to speak to one of our Care Navigators.
Step 3: Complete Mental Health Assessment (Sample)
Thank you for contacting Spring Health, and you are eligible for Spring Health benefits! We have updated your information, and you will now be able to log-in and complete your assessment.
Sign in (link)
Enter your email as email@example.com. We have also sent you a separate email invitation to make registering simple.
Follow the wizard to complete registration and initial assessments.
If you have further questions regarding your registration, please contact us again here.
Is the Spring Health assessment available in Spanish?
At this time, the health assessment is only available in English and we encourage members to use Google Chrome browser to take the assessment, where Google Translatecan automatically translate the assessment into Spanish. The initial assessment is needed in order to schedule calls with Care Navigators and therapy appointments. During the assessment, members have the ability to chat directly with Spring's Care Navigators if they need help.
What health benefits and provisions are available to UnitedAg members for COVID-19?
We have a member resources web page that provides a simple overview of UnitedAg's plan coverage for COVID-19 testing and treatment. It includes a chart organized by type of plan and benefit as well as a detailed Q&A section.
Or you can call 877.877.7981 to make an appointment.
Does UnitedAg provide teleconsult services?
Yes, UnitedAg provides teleconsult services through its Health & Wellness Centers. The teleconsult service connects a member with a bilingual health care professional to assist with non-emergency related conditions. In the comfort of your own home, our Teleconsult service is available Monday through Friday from 7:30 am to 5:30 pm by appointment only.
How do I read my UnitedAg Explanation of Benefits (EOB)?
Your Explanation of Benefits (EOB) has details about your healthcare benefits. You’ll get an EOB in the mail after you visit a doctor or seek medical treatment. Be sure to carefully read your EOBs, and always keep it for future reference. Here are a few tips to help you understand your EOB:
UnitedAg encourages you to get preventive care services. These services include: screenings, immunizations and other services to detect conditions in advance and keep you healthier in the long run. Many of our plans cover preventive services at 100% when received from an in-network provider. Please check your plan document before scheduling a visit.
The Member Advocate Service is designed to work directly with our members to help resolve a wide range of healthcare and insurance related issues. Advocates serve as a liaison with healthcare providers, network partners and health related community services. They stay involved until all issues are completely resolved and are also available to address any follow up needs.
Through this program, you will drive change to your health benefits by building a network and relationships with other member companies in agriculture. Tell us what matters to you and be the catalyst for change! Click on the links below for the informational flyer and application.
If you were a full-time employee working 30 or more hours per week or enrolled in healthcare coverage from your employer at any point in 2019, you should receive a Form 1095-C. If you received a Form 1095-C from your employer and you're not sure what the codes mean, check out the 1095-C Decoder to learn more.
Does Teladoc provide any resources regarding COVID-19?
Coronavirus (2019-nCoV) is a respiratory illness caused by a virus that was first identified in China and it is highly contagious. The virus can be similar to the common cold, but some cases are more severe and could potentially be life-threatening. Click below for more information.
How can I access the Mexico Panel Provider Network?
Step 1: Once an employee and their dependent(s) have received coverage under UABT, they will then be able to access SAIN Medical Services.
Step 2: Employees will need to present a valid photo ID to the primary care doctor for coverage verification. If an employee does not have a photo ID available, they can request an ID at SAIN headquarters.
(Please note, all patients will be seen by a primary care physician before being referred to any specialist.)
How do I verify coverage in Mexico or schedule an appointment for care while in Mexico?
To verify coverage in Mexico or need assistance in making appointments or scheduling a patient transfer, simply contact our Mexico Network Coordinator Oscar Garcia, at 760.222.3809 or via E-mail: firstname.lastname@example.org. or visit: sainmedical.com