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Why am I receiving text messages from UnitedAg?

In efforts to better communicate and engage with our members, we recently launched a multi-level engagement campaign. The engagement campaign occurred via text message (SMS) and email.

Sample Text Messages:

  • Hi [member first name], this is Sonia from UnitedAg, your health benefits provider. I'll text you important reminders and info to help manage your health. You can also text me questions! Msg&data rates may apply. Reply W for wrong number or STOP to end txts. Para msjs en espanol, repsonda E.
    -
  • UnitedAg: We recently partnered with Spring Health, a healthcare company offering FREE mental health services to our members! To learn more about their FREE services please click here: https://bit.ly/2DoFd6s 1. To register click here: https://bit.ly/30aevHU 2. Any info you submit will remain confidential. Reply A= Already registered.

Text and email communications are now more important than ever when in-person interactions are limited. This will allow us to deliver the level of service our members deserve. If you choose to opt-out of these communications, you will not receive important engagement campaigns informing you about your health benefits.

If you have any questions, please contact our Communications team at 949.471.3206 or email mochoa@unitedag.org.

Does UnitedAg offer a mental health care benefit? How do I access it?

Yes. Spring Health offers high-touch, comprehensive and multilingual behavioral health services to our membership at zero cost to our employers and plan participants. Connect with Spring Health or download the flyer below.

Connect with Spring Health Download the flyer

How do I activate my Spring Health (mental health care) benefit?

Visit unitedag.springhealth.com (English) or benefits.springhealth.com/unitedag-es (Spanish). Then follow the instructions below to activate your benefit.

Step 1: Activate Your Benefit

  • First Name
  • Last Name
  • Email on file with UnitedAg
  • Organization (UnitedAg) *applies for all members
  • Home City
  • Home State
  • Contact Phone Number

Step 2: Verify Information: If the member does not have an email on file with UnitedAg, it will automatically trigger the following message:

We Couldn’t find you.
It could be that they have not received your information just yet. If you believe you should have access to Spring Health, please follow one of the following options to activate your benefits.

  1. Send a quick email to verification@springhealth.com with the following information.

    - First Name
    - Last Name
    - The email address Spring Health should have on file (Personal Email)
    (Note: This may be your organization provided email. Once you are registered, you will have the immediate opportunity to update your profile with any personal email. If you are a dependent, provide your preferred contact email.)
    - The name of the Company or Organization through which you are accessing Spring Health (UnitedAg) *applies for all members
    - Home City
    - Home State
    - Preferred contact phone number

  2. Additionally, if your organization has provided a Registration Code, please call Spring Health at 240.558.5796 and choose Option 1 to speak to one of our Care Navigators.

Step 3: Complete Mental Health Assessment (Sample)

Hello Jane,

Thank you for contacting Spring Health, and you are eligible for Spring Health benefits! We have updated your information, and you will now be able to log-in and complete your assessment.

  1. Sign in (link)
  2. Enter your email as jane@unitedag.org. We have also sent you a separate email invitation to make registering simple.
  3. Follow the wizard to complete registration and initial assessments.

If you have further questions regarding your registration, please contact us again here.

Is the Spring Health assessment available in Spanish?

Access the Spring Health member portal in Spanish: benefits.springhealth.com/unitedag-es

At this time, the health assessment is only available in English and we encourage members to use Google Chrome browser to take the assessment, where Google Translate can automatically translate the assessment into Spanish. The initial assessment is needed in order to schedule calls with Care Navigators and therapy appointments. During the assessment, members have the ability to chat directly with Spring's Care Navigators if they need help.

What health benefits and provisions are available to UnitedAg members for COVID-19?

We have a member resources web page that provides a simple overview of UnitedAg's plan coverage for COVID-19 testing and treatment. It includes a chart organized by type of plan and benefit as well as a detailed Q&A section.

COVID-19 Health Benefits

How can I get more information about UnitedAg's Health & Wellness Centers?

For more information or to locate your closest Health & Wellness Center, visit our web page:

Health & Wellness Centers

Or you can call 877.877.7981 to make an appointment.

Does UnitedAg provide teleconsult services?

Yes, UnitedAg provides teleconsult services through its Health & Wellness Centers. The teleconsult service connects a member with a bilingual health care professional to assist with non-emergency related conditions. In the comfort of your own home, our Teleconsult service is available Monday through Friday from 7:30 am to 5:30 pm by appointment only.

Members can schedule an appointment by calling 877.877.7981 or visiting unitedag.org/teleconsult.

English & Spanish Flyer

How can I learn more about my health benefits and how to access them easily?

Below are quick guides to accessing your health benefits in English & Spanish.

Quick Guide Quick Guide (HSA Plans)

Is there documentation that provides me guidance on getting the most out of my health benefits?

Yes, the UnitedAg Member Guide, available in both English and Spanish, you with a complete overview with helpful information and links to better understand and utilize your health benefits.

Member Guide (English) Member Guide (Spanish)

Where can I find a summary of my health benefits and how they are administered?

The Summary Plan Description / Plan Document explains your benefits and how benefits are administered. This document is in English and Spanish.

UnitedAg Summary Plan Description (English & Spanish)

How do I read my UnitedAg Explanation of Benefits (EOB)?

Your Explanation of Benefits (EOB) has details about your healthcare benefits. You’ll get an EOB in the mail after you visit a doctor or seek medical treatment. Be sure to carefully read your EOBs, and always keep it for future reference. Here are a few tips to help you understand your EOB:

[ENGLISH] Understanding Your EOB [SPANISH] Understanding Your EOB

SBC Glossary of Health Coverage and Medical Terms

This glossary has many commonly used terms, but isn’t a full list. These glossary terms and definitions are intended to be educational and may be different from the terms and definitions in your plan.

SBC Uniform Glossary of Coverage and Medical Terms

Which Preventive Care Services are Covered?

UnitedAg encourages you to get preventive care services. These services include: screenings, immunizations and other services to detect conditions in advance and keep you healthier in the long run. Many of our plans cover preventive services at 100% when received from an in-network provider. Please check your plan document before scheduling a visit.

Full List of Covered Preventive Care Services

What is the Member Advocate Service?

The Member Advocate Service is designed to work directly with our members to help resolve a wide range of healthcare and insurance related issues. Advocates serve as a liaison with healthcare providers, network partners and health related community services. They stay involved until all issues are completely resolved and are also available to address any follow up needs.

Program Flyer

What is the Member Ambassador Program?

Through this program, you will drive change to your health benefits by building a network and relationships with other member companies in agriculture. Tell us what matters to you and be the catalyst for change! Click on the links below for the informational flyer and application.

Program Flyer Program Application

Tax Tips: Form 1095-C Decoder Tool

If you were a full-time employee working 30 or more hours per week or enrolled in healthcare coverage from your employer at any point in 2019, you should receive a Form 1095-C. If you received a Form 1095-C from your employer and you're not sure what the codes mean, check out the 1095-C Decoder to learn more.

Click Here to Access the 1095-C Decoder

How can I learn more about CVS Caremark?

Learn more about your pharmacy benefits manager, CVS Caremark, through these videos:

Welcome to CVS HealthHUB

Mail order

Welcome to CVS Specialty

Making sense of prior authorizations

Which CVS Caremark flyers are available?

Welcome to CVS Caremark English & Spanish
CVS Caremark is Your PBM Flyer English & Spanish
90-Day Supplies Flyer English
Digital Tools Flyer English
Mobile App Flyer English
Mail Service Flyer English
Prescription Benefits Flyer English
Get the Most Out of Your Medication Flyer English
Digital Benefits Flyer English Spanish
CVS Generic Medications Flyer English
CVS Specialty Medications Flyer English
CVS Specialty Fact Sheet English Spanish
Diabetic Meter Program Buckslip English Spanish
Diabetic Benefit Program English & Spanish
Smoking Cessation Flyer English
Preventing Opioid Abuse Flyer English
Savings Advisor Tool English & Spanish

How can I save money on my prescription medications?

CVS Caremark has added the Savings Advisor Tool, a new tool on Caremark.com that may help you save on the medications you need to stay on track.

Download the Flyer

How do I know if my prescription is a formulary, name brand, or specialty drug?

To verify, please review the latest CVS Caremark standard formulary and the specialty formulary.

Standard formulary Specialty formulary Standard formulary (Spanish)

Does UnitedAg have a Diabetic Benefit Program?

Yes. UnitedAg has a Diabetic Benefit Program in partnership with CVS Caremark. They make it easy for you to manage your Diabetes with resources available under your health plan.

Download the flyer Get started

What form is needed to sign up for the CVS mail order service or to submit a prescription reimbursement?

There are 2 forms available, the mail service order form and prescription reimbursement form.

Mail service order form

Prescription reimbursement form (English) Prescription reimbursement form (Spanish)

Does Teladoc offer nutrition visits?

Yes. Teladoc now offers Nutrition visits via phone or video.

Teladoc Nutrition Flyer

Does Teladoc offer neck and back care visits?

Yes, Teladoc's neck back care program provides instructional videos for how to build strength and flexibility, and improve your posture without having to go to a physical therapist’s office.

Download the Flyer

Does Teladoc provide any resources regarding COVID-19?

Coronavirus (2019-nCoV) is a respiratory illness caused by a virus that was first identified in China and it is highly contagious. The virus can be similar to the common cold, but some cases are more severe and could potentially be life-threatening. Click below for more information.

Download the Tips Flyer -Download the FAQs

What is Teladoc?

Teladoc is UnitedAg's telehealth and leading provider of medical consults in the United States, giving you 24/7/365 access to quality medical care through phone and video consults.

PDF File

What other services does Teladoc provide?

UnitedAg is offering additional telemedicine benefits at no additional cost! They include: Tobacco Cessation, Dermatology and Behavioral Health (does not apply to HSA plans).

Flyer

How can I access the Mexico Panel Provider Network?

Step 1: Once an employee and their dependent(s) have received coverage under UABT, they will then be able to access SAIN Medical Services.

Step 2: Employees will need to present a valid photo ID to the primary care doctor for coverage verification. If an employee does not have a photo ID available, they can request an ID at SAIN headquarters.

(Please note, all patients will be seen by a primary care physician before being referred to any specialist.)

Medical Provider Listing

How can I access the Mexico Dental Provider Network?

If you are a UnitedAg plan participant who's medical plan includes mexico panel benefits, please view the dental provider listing for a list of contracted dentists.

Dental Provider Directory

How do I verify coverage in Mexico or schedule an appointment for care while in Mexico?

To verify coverage in Mexico or need assistance in making appointments or scheduling a patient transfer, simply contact our Mexico Network Coordinator Oscar Garcia, at 760.222.3809 or via E-mail: ogarcia.mex@unitedag.org. or visit: sainmedical.com

Mexico Network Flyer