Latest Coverage Information for COVID-19
If I have questions regarding my health benefits and testing who should I contact?
For questions regarding health benefits and services you should contact our bilingual Member Services Department at 844.471.3244 or email email@example.com.
What benefit assistance can Superior offer health plan participants to help with COVID-19?
Effective retroactively to March 1, 2020, Superior has adopted the following plan benefit changes:
- COVID-19 testing with a physician or physician's assistant order / prescription will be covered at 100% coverage with no deductible, coinsurance or co-payment.
- Telehealth services for COVID-19 benefits reimbursed at 100% with no deductible, coinsurance or copayment required.
- No pre-authorization of COVID-19 testing required but must be physician recommended.-
What is the cost for a COVID-19 test or antibody test under my health benefit plan?
Your employer-sponsored health plan will waive the costs for COVID-19 testing. There will be no out-of-pocket costs to all eligible plan participants for FDA approved COVID-19 tests*. In addition, there are no out-of-pocket costs for health care provider visits (in and out of network), urgent care visits and emergency room visits that may results in the administration of the test. *Testing must be recommended by a medical professional.
How do I obtain my COVID-19 test results from a Health & Wellness Center over the weekend?
Our Visalia Wellness Center is available Monday through Saturday from 8 a.m. to 2 p.m. to provide testing results for all regional wellness centers. Call 559.967.0147.
What should I do if I believe I may have come in contact with someone who has tested positive for COVID-19?
If you believe you may have come in contact with someone who has tested positive for COVID-19, contact the Superior Health and Wellness Centers by calling 877.877.7981.
Is telemedicine an option to seek medical care for COVID-19?
If Teladoc is an offered benefit in your plan, telemedicine is an ideal option for seeking medical care regarding COVID-19. Teladoc, our telemedicine partner, can help answer questions about the disease, evaluate risk and provide support by phone or video. You can schedule an appointment by visiting teladoc.com or call 800.TELADOC.
You also have the option to schedule teleconsults with our Health & Wellness centers by calling 877.877.7981 or visiting their website.
Can I request my prescriptions be delivered?
Please refer to your plan document to see if home delivery is available to you. If you have questions contact our Member Services team at 844.471.3244 or email firstname.lastname@example.org.
If I contract COVID-19 in the workplace and become ill, will my health benefits plan cover my treatment and care?
Your Health Benefits Plan will cover your treatment and care as long as your claim does not fall under a workers’ compensation rebuttable presumption.
If you contract COVID-19 within fourteen (14) days of having worked at your standard workplace, there is a rebuttable presumption that you contracted the virus at your workplace. Therefore, there is a strong likelihood you will be covered for your treatment and care by your employer's workers' compensation carrier.
Your COVID-19 illness will be presumed to be work-related for the purpose of awarding worker’s compensation benefits as long as the following requirements are met:
Employee tested positive within 14 days of having last worked for the employer.
The day on which employee worked for the employer was on or after March 19, 2020.
The employee’s place of employment was not the employee’s home or place of residence.
The diagnosis was made by a licensed and registered physician issued by the California Medical Board and that testing is further confirmed by additional testing within 30 days of the date of diagnosis.
If your diagnosis of COVID-19 is determined not to be covered by workers' compensation, your health benefits plan will cover your treatment and care.
If you have any questions regarding your health benefits, please contact our Member Services team at 844.471.3244 or email email@example.com.