Latest Coverage Information for COVID-19
If I have questions regarding my health benefits and testing who should I contact?
For questions regarding health benefits and services you should contact our bilingual Member Services Department at 800.223.4540 or email email@example.com.
What benefit assistance can UnitedAg offer health plan participants to help with COVID-19?
Effective retroactively to March 1 and through at least July 31, UnitedAg has adopted the following plan benefit changes:
- COVID-19 testing with a physician or physician's assistant order / prescription will be covered at 100% coverage with no deductible, coinsurance or co-payment.
- Telehealth services for COVID-19 benefits reimbursed at 100% with no deductible, coinsurance or copayment required (also available with HSA benefit plans).
- No pre-authorization of COVID-19 testing required but must be physician recommended.
- Waiver of prescriptions refill limitations for maintenance medications (Valid through June 14).
- Extension of Specialty Rx Pre-Authorizations for a period of up to 90 days (Valid through June 14).
What is the cost for a COVID-19 test or antibody test under my health benefit plan?
UnitedAg (UABT) will waive the costs for COVID-19 testing. There will be no out-of-pocket costs to all eligible plan participants for FDA approved COVID-19 tests*. In addition, there are no out-of-pocket costs for health care provider visits (in and out of network), urgent care visits and emergency room visits that may results in the administration of the test. *Member will be responsible for standard out-of-pocket expenses for the treatment of COVID-19.
What should I do if I believe I may have come in contact with someone who has tested positive for COVID-19?
If you believe you may have come in contact with someone who has tested positive for COVID-19, contact the UnitedAg Health and Wellness Centers by calling 877.877.7981.
Is telemedicine an option to seek medical care for COVID-19?
Telemedicine is an ideal option for seeking medical care regarding COVID-19. Teladoc, our telemedicine partner can help answer questions about the disease, evaluate risk and provide support by phone or video. To schedule an appointment, visit teladoc.com or call 888.688.2332.
What resources are available to me if I'm feeling anxious, depressed, or stressed due to COVID-19?
Spring Health, our new mental health network can provide you with a wide range of resources to meet nearly any need, and help you figure out what might work best for you. Complete a 5-minute wellness check-in at UnitedAg's Spring Health Portal or call 240.558.5796. This benefit is available at zero cost for all UnitedAg health plan participants.
What if I need to refill my prescriptions?
CVS Caremark our pharmacy benefit manager is temporarily waiving early refill limits on 30-day prescriptions for maintenance medications* at any in-network pharmacy. You can now fill maintenance prescriptions ahead of schedule. To locate an in-network pharmacy nearest you visit caremark.com. *This provision will end June 14.
Can I request my prescriptions be delivered?
You can request to have your prescriptions delivered* when it is has been filled and ready for pick up. You can request delivery by calling the store, selecting a delivery option within the CVS Pharmacy app, or through a link via an "order ready" text message. If you are experiencing any issues, please contact Member Services at 800.223.4590. *This provision will end June 14.
What can I do if I am laid-off or furloughed during the COVID-19 pandemic and my employer does not continue my health benefits?
If you lose your health care benefits because you are furloughed or laid-off, you have a few options for continuing your health care benefits.
UnitedAg (UABT) will offer you the opportunity to continue your benefits through COBRA. When your employer notifies UnitedAg that you are no longer working and receiving benefits, we will send you a letter explaining your COBRA rights and the costs for continuing your existing benefits. If you wish to continue your health benefits, you are responsible for paying your monthly contribution.
*You may also be eligible to enroll in the California Exchange (Covered California), Arizona Exchange (Cover Arizona) or MediCal.
Is there a change to COBRA elections as a result of the COVID-19 pandemic?
The COBRA election period has been extended. Under COBRA, employees and dependents who lose active coverage as a result of a qualifying event, such as termination of employment or reduction of hours, normally have 60 days to elect continuation of coverage after receiving a COBRA election notice. Under the new Department of Labor rule, the 60-day timeframe doesn't start until the end of the Outbreak Period.
If I contract COVID-19 in the workplace and become ill, will my Health Benefits Plan cover my treatment and care?
If you contract COVID-19 in the workplace, your UnitedAg Health Benefits Plan will cover costs associated with your treatment and care in accordance with your Plan benefits; however, if you contracted COVID-19 between March 19, 2020 and July 5, 2020, it will be presumed to be work related for the purpose of awarding worker’s compensation benefits as long as the following requirements are met:
- Employee tested positive within 14 days of having last worked at the employees place of employment at employer’s direction.
- The day on which employee worked at employees place of service at employer’s direction was on or after March 19, 2020.
- The employee’s place of employment was not the employee’s home or place of residence.
- The diagnosis was done by a licensed and registered physician issued by the California Medical Board and that testing is further confirmed by further testing within 30 days of the date of diagnosis.
If you have any questions regarding your health benefits, please contact our Member Services team at 800.223.4590 or email firstname.lastname@example.org.